Refund policy

 

  • We understand that you may change your mind and want to return the product or cancel the order.
  • If you wish to cancel the order, you can do so within 6 hours of placing the order. After that time we will process the order.
  • In case you want to return the product purchased from our website, then you can do so as long as it is not opened and packaging is not damaged, within 7 days of receiving it from us.
  • There will be collection charges in case of return of the product at your wish.
  • We will refund the full amount of the order cancelled with in stipulated time and not shipped by us.
  • We will refund the full amount in case you receive a wrong product or a physically damaged product and you do not want to get a replacement.
  • We will refund the product amount (excluding the amount paid for the original shipping fees and other delivery charges like COD etc.) in case you want to return the product in its original condition as received.
  • In case the product have been used or damaged by you or not in the same condition as you received it then the product will be considered as non-returnable.
  • We reserve the right to decide on the refund amount after assessing the condition of the returned product.
  • If you paid by cash on delivery, we will issue a refund to your bank account; or
  • If you paid by credit/debit card, then we will refund the amount to credit/debit card.
  • It may take between 15-45 days to credit the refund amount in your credit card / bank account.
  • Refunds will be done only through the Original Mode of Payment.
  • You may contact us through email (info@deltatools.ae) or by calling us +971 6 533 6171